HEY COOKIE LOVERS: ENJOY FREE SHIPPING FOR ORDERS OVER $100

Sugar Nibs
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Shipping Policy

Transit Times Australia:

Brisbane - 1-2 business day fulfilment, 1 business day post

Melbourne - 1-2 business day fulfilment, 1 business day post

Sydney - 1-2 business day fulfilment, 1 business day post

Canberra - 1-2 business day fulfilment, 1 business day post

Adelaide - 1-2 business day fulfilment, 1 business day post

Perth - 1-2 business day fulfilment, 1 business day post

Darwin - 1-2 business day fulfilment, 1 business day post

Launceston - 1-2 business day fulfilment, 1 business day post

Hobart - 1-2 business day fulfilment, 1 business day post

Cairns, Mackay, Rockhampton - 1-2 business day fulfilment, 1 business day post

All other cities and regional - 1-3 business day fulfilment, 2 business days post


*Our kitchen post orders Monday-Thursday. We do not ship orders on Fridays, so your order arrives as fresh as possible.

**If you place an order after 8:00am Thursday, it will be shipped the following Monday.

***During peak periods (Christmas, Easter, Valentine’s Day) our fulfilment times are 1-3 business days, plus shipping time.

****Shipping times are provided as an estimate only and may vary according to weather and road conditions. 



Where do we ship? 

We currently ship to every postal address in Australia via Team Global Express Post.

We currently do not offer international shipping.


What happens if I'm not home to receive the delivery?


Domestic

If you are not home to receive your package, Team Global Express will leave it in a safe place. All orders are packaged in a sealed mailer bag for safe transport, however we can not be held responsible for a package if the recipient is not present to receive the order.  

It is the responsibility of the sender to send the parcel to an address that is: a) attended upon delivery; or b) if the premises are unattended, the sender assumes responsibility for the package if it is left in a safe place upon delivery.If you are concerned about the parcel being left in a safe place upon arrival, we encourage you to choose another shipping address that will be attended during business hours on weekdays, or consider sending your parcel to a parcel locker..


Order Cancellations & Modifications

We reserve the right to decline an order cancellation or modification if we are not able to complete the request before the product has already been shipped. Please double check your order before placing it, ensuring all details in the delivery address are correct. If an order has already been fulfilled, we cannot modify the order or shipping address.


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